Facilities maintenance
The AI front office that picks up every issue from every building, day or night, and turns it into a work order in your ERP.
Book a demoTransform your maintenance operation with AI
No missed issues
Whether it comes from an office, a store or a resident, every issue comes in and is logged.
Fewer hours of office work
Nobody copies data from one place to another: your office reviews work orders that arrive ready.
Every request to the right trade
Plumbing, electrical or HVAC: the work order arrives categorized, so you can send the right person.
Every issue, start to finish
From the building’s first message to the work order in your ERP
There’s a water leak in the 4th-floor restroom.
Thanks. Which restroom on that floor? Could you send me a photo?
Every issue, understood the first time
Wherever the building reaches out
“The power’s out,” “there’s a leak,” “the AC isn’t working”: by phone, WhatsApp, email or chat.
The exact location
It asks for the building, the floor and the area, and for a photo if it helps.
Who reports it and who lets you in
It notes who reported the issue and who to ask for on arrival, even if they aren’t the one who signed the contract.
The customer, kept in the loop
It tells them where their issue stands and when the technician is coming, from the actual status of the work order.
Water leak in the 4th-floor restroom
- Site
- Castellana 81, 4th floor
- Trade
- Plumbing
- Technician
- Javier Ruiz
The work order, ready before anyone touches it
Urgent or not, by your rules
A leak in an office comes before a burnt-out bulb in a hallway.
The right trade
Plumbing, electrical or HVAC: each work order with its type, so you send the right technician.
What your ERP already knows
Customer, building, floor and contract are filled in on the work order automatically.
Your office approves
The work order goes into your ERP once someone in your office signs off on it.
Whoever reports it isn’t always who pays
In a building, the issue may come from the front desk, a store manager or a resident. Delegic notes who reported it and which customer and contract it belongs to.
If something isn’t clear, it doesn’t decide: it leaves it for your office to confirm. Every conversation is logged: who said what, and when.
Why Delegic for facilities maintenance
We don’t put a chatbot on your website. We take on the whole service request, from the first message to the work order in your ERP, following your rules.
No need to switch ERPs
Delegic works on top of the software you already use; it doesn’t replace it.
Data in the European Union
Your service requests and work orders, on EU servers.
We set it up for you
It learns your equipment and contracts, and we test it with your own service requests before it goes live.
Your name, your rules
It answers the way your office does: your hours, your emergencies and your way of speaking.