Commercial and industrial refrigeration
The AI front office that picks up every service request from your stores and customers, day or night, and turns it into a work order in your ERP.
Book a demoTransform your refrigeration service with AI
No missed service calls
The store’s 6 a.m. call no longer goes unanswered.
Fewer hours of office work
Nobody copies data from one place to another: your office reviews work orders that arrive ready.
Technicians arrive prepared
Before heading out, they know the equipment, the temperature it’s reading and which store it’s in.
Every service request, start to finish
From the store’s first message to the work order in your ERP
The dairy case is at 9 °C and won’t come down.
Thanks. Could you send me a photo of the controller?
Every breakdown, understood the first time
Wherever the store reaches out
“The display case isn’t cooling,” “the walk-in is beeping,” “there’s water on the floor”: by phone, WhatsApp, email or chat.
The equipment, identified
It asks which display case or walk-in it is, what temperature it’s reading and which alarm the controller shows, and asks for a photo.
The store and who to ask for
It confirms the store, the address and who to ask for on arrival.
The store manager, kept in the loop
It tells them where their request stands and when the technician is coming, from the actual status of the work order.
Walk-in freezer at −8 °C
- Equipment
- Walk-in freezer
- Contract
- 24/7 maintenance
- Technician
- Laura Gil, on call
The work order, ready before anyone touches it
Urgent or not, by your rules
A walk-in freezer that’s warming up comes before a door that won’t close properly.
On-call, notified
After hours, anything urgent goes to whoever is on call; the rest waits until morning.
What your ERP already knows
Customer, store, equipment and maintenance contract are filled in on the work order automatically.
Your office approves
The work order goes into your ERP once someone in your office signs off on it.
With the equipment, the technician decides
Delegic doesn’t tell the store how to reset a unit or what to touch. If there’s a leak or a smell of gas, it hands it to your office right away.
Instructions come from your people, not from a machine. Every conversation is logged: who said what, and when.
Why Delegic for refrigeration companies
We don’t put a chatbot on your website. We take on the whole service request, from the first message to the work order in your ERP, following your rules.
No need to switch ERPs
Delegic works on top of the software you already use; it doesn’t replace it.
Data in the European Union
Your service requests and work orders, on EU servers.
We set it up for you
It learns your equipment and contracts, and we test it with your own service requests before it goes live.
Your name, your rules
It answers the way your office does: your hours, your emergencies and your way of speaking.