Industrial maintenance
The AI front office that picks up every request from the plant floor, day or night, and turns it into a work order in your ERP.
Book a demoTransform your field service with AI
No downtime left waiting
A call from the plant in the middle of the night no longer waits for the office to open.
Fewer hours of office work
Nobody copies data from one place to another: your office reviews work orders that arrive ready.
Technicians arrive prepared
Before heading out, they know the machine, the fault and which line it’s on.
Every service request, start to finish
From the plant’s first message to the work order in your ERP
The packaging machine on line 2 is down. It shows fault F07.
Got it. Could you send me a photo of the panel?
Every stoppage, understood the first time
Wherever the plant reaches out
“Line 2 is down,” “the press is faulting,” “the breaker keeps tripping”: by phone, WhatsApp, email or chat.
The machine, identified
It asks which machine it is, which line it’s on and what code the panel shows, and asks for a photo.
Who to ask for at the plant
It confirms the building, the line and who to ask for on arrival.
The plant, kept in the loop
It tells them where their request stands and when the technician will arrive, from the actual status of the work order.
Line 2 down
- Machine
- Packaging machine, line 2
- Contract
- 24/7 support
- Technician
- Ana Prieto, on call
The work order, ready before anyone touches it
Urgent or not, by your rules
A line that’s down comes before an inspection that can wait until Monday.
On-call, notified
After hours, anything urgent goes to whoever is on call; the rest waits until morning.
What your ERP already knows
Customer, plant, machine and contract are filled in on the work order automatically.
Your office approves
The work order goes into your ERP once someone in your office signs off on it.
On the plant floor, a person decides
Delegic doesn’t tell anyone how to reset a machine or clear a jam. If someone is hurt, or there’s smoke or a leak, it hands it to your office right away.
Safety procedures belong to your people, not to a machine. Every conversation is logged: who said what, and when.
Why Delegic for industrial maintenance
We don’t put a chatbot on your website. We take on the whole service request, from the first message to the work order in your ERP, following your rules.
No need to switch ERPs
Delegic works on top of the software you already use; it doesn’t replace it.
Data in the European Union
Your service requests and work orders, on EU servers.
We set it up for you
It learns your equipment and contracts, and we test it with your own service requests before it goes live.
Your name, your rules
It answers the way your office does: your hours, your emergencies and your way of speaking.