HVAC and heating
The AI front office that picks up every service request, day or night, and turns it into a work order in your ERP.
Book a demoTransform your service office with AI
No missed service calls
Calls at night, on weekends and at peak hours no longer go unanswered.
Fewer hours of office work
Nobody copies data from one place to another: your office reviews work orders that arrive ready.
Technicians arrive prepared
Before heading out, they know the equipment, the error code and where it is.
Every service request, start to finish
From the customer’s first message to the work order in your ERP
The boiler shows E133 and we have no hot water.
Sorry about that. Could you send me a photo of the boiler’s rating plate?
Every breakdown, understood the first time
Wherever customers reach out
“No heat,” “no hot water,” “the mini-split is leaking”: by phone, WhatsApp, email or chat, with the same service.
The equipment, identified
It asks for the make, the model and the error code on the display, and for a photo of the rating plate over WhatsApp.
The address and who lets you in
It confirms the address, the unit and a contact number before closing the request.
The customer, kept in the loop
It tells them where their request stands and when the technician is coming, from the actual status of the work order.
No heat on the 2nd floor
- Equipment
- Viessmann Vitodens boiler
- Contract
- Annual maintenance
- Technician
- Marc Soler, on call
The work order, ready before anyone touches it
Urgent or not, by your rules
A care home with no heat comes before a leaking mini-split in an office.
On-call, notified
After hours, anything urgent goes to whoever is on call; the rest waits until morning.
What your ERP already knows
Customer, site, equipment and maintenance contract are filled in on the work order automatically.
Your office approves
The work order goes into your ERP once someone in your office signs off on it.
Where there’s gas, a person decides
Delegic doesn’t give safety advice. If someone says they smell gas, it doesn’t tell them what to do: it hands the call to your office right away.
Safety instructions come from your people, not from a machine. Every conversation is logged: who said what, and when.
Why Delegic for HVAC companies
We don’t put a chatbot on your website. We take on the whole service request, from the first message to the work order in your ERP, following your rules.
No need to switch ERPs
Delegic works on top of the software you already use; it doesn’t replace it.
Data in the European Union
Your service requests and work orders, on EU servers.
We set it up for you
It learns your equipment and contracts, and we test it with your own service requests before it goes live.
Your name, your rules
It answers the way your office does: your hours, your emergencies and your way of speaking.