Marta Vidalto service Good morning. The split unit in the lobby at Av. Catalunya 3 has been dripping since yesterday. Can you send someone this week?
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service@ · Inbox
Water leak in the boiler room120 Alcalá St. residentsRequest
November newsletterParts supplierSet aside
Your order has shippedCourierSet aside
Leaves automated mail out
Newsletters, delivery notices and the like are kept, unanswered.
Prepares the request
With the customer from your ERP and whatever comes attached.
Found in your ERP
Laura Ruizl.ruiz@alcala120.es
Laura Ruizl.ruiz@alcala120.es120 Alcalá St. residentsContractPreventive maintenanceLast orderBoiler service · Nov 7
Recognizes the customer
It looks up their address in your ERP and the request comes with their site, their contract and their last order.
Email attachments
boiler-room-leak.jpgSaved with request SR-2026-0418
previous-job-sheet.pdfRead by the agent
Photos and attachments, with the request
The photo of the fault is saved with the request, so the technician sees it before going.
Replies from your mailbox
Re: Water leak in the boiler room
Laura RuizWater has been leaking from under the boiler since this morning. Can you come today?
Termaris InstalacionesHi Laura, we’ve opened request SR-2026-0418 and the technician will call you to come by today.--
Termaris Instalaciones · 93 ··· ·· 10
Termaris Instalaciones · 93 ··· ·· 10
In the same thread, with your signature
The customer sees your company replying, and the copy stays in Sent.
Email replies
Read and prepare the requestFrom day one
Reply from the mailboxOnce you’ve seen it work in testingOff
Replying starts off
At first the agent only reads and prepares the request. It replies once you’ve seen it work in testing.
The same assistant, on your other channels
- Call · 10:04 p.m.0:19No heat in building 3 since this afternoon.
Voice
Answers the call and opens the request, nights included.
- WhatsApp · 10:06 p.m.Calle Alcalá 120. The screen says E-133.
WhatsApp
Answers on your business WhatsApp and alerts whoever is on call.
- Web chat · 10:10 p.m.The boiler shows an error and there’s no hot water.
Chat
Helps visitors on your website and opens the request.
Frequently asked questions
Which address does it reply from?
From your mailbox and in the customer’s thread, with your company’s signature. The copy stays in Sent.
What if we disconnect the mailbox?
Its credentials are deleted and, in Gmail, Delegic disappears from the account’s access list. Emails already received stay as history.
Where are emails stored?
On Amazon Web Services servers in the European Union (Ireland).