Customer onboarding

New customers registered, without retyping the form

When someone who isn’t a customer yet gets in touch, the agent sends your registration form, reads it as a PDF or a photo, checks the tax ID and IBAN, asks for what’s missing and leaves the registration ready for the office to approve.

Book a demo

Our team has worked at

  • EY
  • PwC
  • Accenture
  • Dentsu
  • Cobee

One registration, step by step

Walk-in cooler service
Javier Ortegajavier@marazul.es
Good morning, could you come by this week to service the restaurant’s walk-in cooler? Thanks.

What it handles

  1. 01

    A new customer gets in touch

    By email or your website chat: it sends the form without anyone in the office replying.

  2. 02

    Someone else sends the form

    An accountant or a colleague, from another address: it looks them up by the tax ID on the form, not by who’s writing.

  3. 03

    The tax ID or IBAN don’t add up

    It spots it by the check digit and asks only for that.

  4. 04

    They were already a customer

    Before proposing the registration it looks them up by tax ID. If they exist, it tells them and doesn’t create another.

  5. 05

    The form arrives as a photo

    Crooked, scanned or a PDF: it reads it all the same.

In your ERP

The customer, as the office would have typed it

With their tax ID, site address, payment method and contacts, each with their role.

In your ERP
Restaurante Mar Azul SLCustomer C-0482
Tax ID
B-12345678
Site address
Paseo Marítimo 14, Valencia
Payment method
Direct debit · ES91 ···· 1332

Contacts

Javier OrtegaManager
Lucía PérezAccounts

How it’s set up

  1. 01

    Discover

    We look with you at how you register customers today, your form and what your ERP asks for.

  2. 02

    Set up

    Delegic sets up reading your form and the connection to your ERP.

  3. 03

    Test

    The agent reads real forms of yours without registering anyone, and we measure what it gets right.

  4. 04

    Go live

    It starts working with your approval on each registration.

Frequently asked questions

Which form does it read?

Yours: the customer data form and the consent you already use. Delegic sets it up for your company during onboarding.

Can it register customers without our approval?

Yes, if you switch it on. By default, a person in the office approves each registration.

Why doesn’t it work by phone?

Because registering needs the customer to receive and return documents. Not on the phone yet.

Never miss a service call again