From service request to work order, in your ERP
The agent turns every request into an order with the fields your ERP asks for, the office approves it in one click and the board follows it through your stages. If the customer changes something, the order is corrected.
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One order, step by step
What it handles
- 01
A breakdown that comes in at night
The order is ready to approve first thing in the morning.
- 02
Every ERP asks for its own fields
Section, task, owner or project: the ones yours requires.
- 03
The customer named the wrong equipment
The order is corrected in your ERP; no second one is opened.
- 04
The customer already fixed it
The order is cancelled in your ERP.
- 05
The ERP rejects the order
What it answered is kept, so you know why.
The order, as the office would have opened it
With the customer, the equipment, the priority, the fields your ERP asks for and what the customer said.
WO-2026-0871 · Walk-in cooler stoppedRestaurante Mar Azul- Section
- Commercial refrigeration
- Task
- Breakdown
- Priority
- Urgent
- Equipment
- Walk-in cooler
- Owner
- Valencia office
What the customer said
How it’s set up
- 01
Discover
We look with you at how you open orders today and which fields your ERP asks for.
- 02
Set up
Delegic connects your ERP and prepares the fields of each order.
- 03
Test
The agent prepares orders from real requests of yours without writing to the ERP, and we measure what it gets right.
- 04
Go live
It starts creating orders with your approval on each one.
Frequently asked questions
Which ERP does it work with?
Yours: Delegic connects it during onboarding, with the fields it asks for on each order. Get in touch and we’ll tell you how it would work with yours.
Can it create orders without our approval?
Yes, if you switch it on. It’s decided per action: creating orders can run on its own while registering customers stays with approval.
Does Delegic keep a copy of our orders?
The board can read the orders from your ERP each time, without storing a second copy.