It replies on WhatsApp right away, understands the photo of the fault, recognizes the customer in your ERP and leaves the request open for your office, nights and holidays included.
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In the same conversation, with what it knows about your company.
With your hours, service areas and services. If it doesn’t know, it says so and offers to open a request.
The photo of the fault or the rating plate is saved with the request, so the technician sees it before going.
It looks them up in your ERP and, when needed, hands them to the office.
Javier Ortega+34 6·· ··· 238If the customer is already there, the request comes with their address, their contract and their last order.
If the customer asks, or the agent can’t solve it, the conversation goes to the office.
Every conversation ends in an open request, with what the customer said and their photos.
Answers the call and opens the request, nights included.
Helps visitors on your website and opens the request.
Reads your service inbox, in Gmail or Outlook, and replies from it.
WhatsApp only allows replies within 24 hours of the customer’s last message. After that, the conversation goes to the office.
On Amazon Web Services servers in the European Union (Ireland).