AI customer service, on every channel
An agent that answers the phone, replies on WhatsApp, email and your website chat, recognizes the customer in your ERP and leaves the request open for your office, at any hour.
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How it serves, step by step
What it handles
- 01
A breakdown at night
It takes the call or message and leaves the request open for the morning.
- 02
A question about your service
Hours, areas or what you do: it answers with what it knows; if it doesn’t know, it says so.
- 03
The photo of the rating plate
Saved with the request, so the technician sees it before going.
- 04
Someone who wants to talk to a person
The conversation goes to the office with everything they said.
- 05
An email in the service inbox
It reads it and prepares the request; it replies from your mailbox once you switch it on.
Every conversation, turned into a request
Who it is, what’s wrong, where, which channel it came in on and what they said in their own words.
No heatingRequest SR-2026-0391 · open- Customer
- Laura Ruiz · 120 Alcalá St. residents
- Channel
- Call · 10:04 p.m.
- Equipment
- Vaillant ecoTEC plus · E-133
- Contract
- Preventive maintenance
What they said
How it’s set up
- 01
Discover
We look with you at where your customers call and write from, and what they ask.
- 02
Set up
Delegic connects your channels and teaches the agent what your office knows.
- 03
Test
The agent handles real requests of yours without replying to anyone, and we measure what it gets right.
- 04
Go live
It starts answering channel by channel, with the office seeing every conversation.
Frequently asked questions
Does it answer only after hours, or always?
You decide, channel by channel: for example, the phone only at night and on holidays, and WhatsApp and chat always.
What if the agent doesn’t know the answer?
It says so and offers to open a request or hand over to the office. It never makes up prices, times or diagnoses.
Where are conversations stored?
On Amazon Web Services servers in the European Union (Ireland).