Contesta por WhatsApp al momento, entiende la foto de la avería, reconoce al cliente en vuestro ERP y deja el aviso abierto en la oficina, también de noche y en festivos.
,%20recortado%20a%20su%20contenido%20--%3e%3csvg%20viewBox='15%2033%2069.9%2033.8'%20fill='none'%20xmlns='http://www.w3.org/2000/svg'%3e%3cpath%20d='M66.7%2047.3001C64.2%2047.7001%2063%2049.5001%2063%2052.7001C63%2055.9001%2064.7%2058.1001%2067.2%2058.1001C69.7%2058.1001%2069.5%2057.7001%2071.8%2056.6001V59.2001C69.1%2060.5001%2067.5%2060.8001%2065.2%2060.8001C62.9%2060.8001%2061.1%2060.2001%2059.8%2058.8001C58.4%2057.4001%2057.7%2055.5001%2057.7%2053.5001C57.7%2048.9001%2061.1%2045.8001%2066.1%2045.8001C71.1%2045.8001%2071.7%2047.3001%2071.7%2049.5001C71.7%2051.7001%2070.6%2051.9001%2069.1%2051.9001C67.6%2051.9001%2067.6%2051.7001%2066.8%2051.2001V47.3001H66.7ZM54.6%2053.4001C56.8%2050.6001%2057.6%2049.5001%2057.6%2048.1001C57.6%2046.7001%2056.5%2045.6001%2055.1%2045.6001C53.7%2045.6001%2053.4%2046.0001%2053%2046.5001V52.2001L49.4%2057.0001V46.0001H46L40.3%2055.5001V46.0001H38.3L33.1%2047.3001V48.6001L35.9%2048.9001V60.5001H39.6L45.1%2051.5001V60.5001H49.1L54.7%2053.4001H54.6ZM22.2%2049.0001C23%2049.0001%2023.5%2048.8001%2023.9%2048.8001C26.3%2048.8001%2027.6%2050.4001%2027.6%2053.4001C27.6%2056.4001%2026%2058.8001%2023.1%2058.8001C20.2%2058.8001%2022.7%2058.8001%2022.3%2058.8001V49.1001L22.2%2049.0001ZM22.2%2060.4001C23.1%2060.4001%2024.1%2060.4001%2024.6%2060.4001C29.5%2060.4001%2032.6%2057.3001%2032.6%2052.6001C32.6%2047.9001%2030.3%2045.7001%2027.1%2045.7001C23.9%2045.7001%2024.8%2046.0001%2022.2%2047.6001V45.7001H20.7L15%2047.4001V48.8001H17.4V65.0001L15.3%2065.5001V66.8001H24.6V65.5001L22.2%2065.0001V60.3001V60.4001Z'%20fill='black'/%3e%3cpath%20d='M64.1%2041.8H48.6L51.2%2037.4H66.7L64.1%2041.8ZM84.9%2033H69.4L66.8%2037.4H82.3L84.9%2033Z'%20fill='%23FD5108'/%3e%3c/svg%3e)
%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20x='0px'%20y='0px'%20viewBox='0.00%200.00%20163.40%2043.00'%20xml:space='preserve'%20width='163.39999'%20height='43'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:svg='http://www.w3.org/2000/svg'%3e%3cdefs%20id='defs1'%20/%3e%3cstyle%20type='text/css'%20id='style1'%3e%20.st0{fill:%23A100FF;}%20%3c/style%3e%3cg%20id='g1'%3e%3cpolygon%20class='st0'%20points='95.1,4.9%2095.1,0%20111.2,6.5%20111.2,10.5%2095.1,17%2095.1,12%20104.5,8.5%20'%20id='polygon1'%20/%3e%3cpath%20d='M%206.2,43%20C%202.8,43%200,41.3%200,37.5%20v%20-0.2%20c%200,-4.6%204,-6.2%208.9,-6.2%20h%202.3%20v%20-0.9%20c%200,-1.9%20-0.8,-3%20-2.8,-3%20-1.8,0%20-2.7,1%20-2.8,2.4%20h%20-5%20c%200.4,-4.2%203.7,-6.2%208.1,-6.2%204.5,0%207.8,1.9%207.8,6.6%20V%2042.6%20H%2011.4%20V%2040.4%20C%2010.4,41.8%208.7,43%206.2,43%20Z%20m%205,-6.6%20V%2034.6%20H%209.1%20c%20-2.6,0%20-3.9,0.7%20-3.9,2.4%20v%200.2%20c%200,1.3%200.8,2.2%202.6,2.2%201.8,-0.1%203.4,-1.1%203.4,-3%20z%20M%2028.4,43%20c%20-5.2,0%20-9,-3.2%20-9,-9.6%20v%20-0.3%20c%200,-6.4%204,-9.8%209,-9.8%204.3,0%207.8,2.2%208.2,7.1%20h%20-5%20c%20-0.3,-1.8%20-1.3,-3%20-3.1,-3%20-2.2,0%20-3.8,1.8%20-3.8,5.5%20v%200.6%20c%200,3.8%201.4,5.5%203.8,5.5%201.8,0%203.1,-1.3%203.4,-3.4%20h%204.8%20C%2036.4,40%2033.5,43%2028.4,43%20Z%20M%2048,43%20c%20-5.2,0%20-9,-3.2%20-9,-9.6%20v%20-0.3%20c%200,-6.4%204,-9.8%209,-9.8%204.3,0%207.8,2.2%208.2,7.1%20h%20-5%20c%20-0.3,-1.8%20-1.3,-3%20-3.1,-3%20-2.2,0%20-3.8,1.8%20-3.8,5.5%20v%200.6%20c%200,3.8%201.4,5.5%203.8,5.5%201.8,0%203.1,-1.3%203.4,-3.4%20h%204.8%20C%2056,40%2053.1,43%2048,43%20Z%20m%2019.7,0%20c%20-5.4,0%20-9.1,-3.2%20-9.1,-9.5%20v%20-0.4%20c%200,-6.3%203.9,-9.8%209,-9.8%204.7,0%208.6,2.6%208.6,8.9%20v%202.3%20H%2063.9%20c%200.2,3.4%201.7,4.7%203.9,4.7%202,0%203.1,-1.1%203.5,-2.4%20h%204.9%20C%2075.6,40.3%2072.6,43%2067.7,43%20Z%20M%2064,31%20h%207%20c%20-0.1,-2.8%20-1.4,-4%20-3.5,-4%20-1.6,0.1%20-3.1,1%20-3.5,4%20z%20m%2015.4,-7.2%20h%205.3%20v%202.8%20c%200.9,-1.8%202.8,-3.2%205.7,-3.2%203.4,0%205.7,2.1%205.7,6.6%20V%2042.6%20H%2090.8%20V%2030.8%20c%200,-2.2%20-0.9,-3.2%20-2.8,-3.2%20-1.8,0%20-3.3,1.1%20-3.3,3.5%20v%2011.5%20h%20-5.3%20z%20m%2026.4,-5.7%20v%205.7%20h%203.6%20v%203.9%20h%20-3.6%20v%208.9%20c%200,1.4%200.6,2.1%201.9,2.1%200.8,0%201.3,-0.1%201.8,-0.3%20v%204.1%20c%20-0.6,0.2%20-1.7,0.4%20-3,0.4%20-4.1,0%20-6,-1.9%20-6,-5.7%20v%20-9.5%20h%20-2.2%20v%20-3.9%20h%202.2%20v%20-3.5%20z%20m%2023.4,24.5%20H%20124%20v%20-2.8%20c%20-0.9,1.8%20-2.7,3.2%20-5.5,3.2%20-3.4,0%20-5.9,-2.1%20-5.9,-6.5%20V%2023.8%20h%205.3%20v%2012%20c%200,2.2%200.9,3.2%202.7,3.2%201.8,0%203.3,-1.2%203.3,-3.5%20V%2023.8%20h%205.3%20z%20m%203.9,-18.8%20h%205.3%20v%203.5%20c%201.1,-2.5%202.9,-3.7%205.7,-3.7%20v%205.2%20c%20-3.6,0%20-5.7,1.1%20-5.7,4.2%20v%209.7%20h%20-5.3%20z%20M%20154.8,43%20c%20-5.4,0%20-9.1,-3.2%20-9.1,-9.5%20v%20-0.4%20c%200,-6.3%203.9,-9.8%209,-9.8%204.7,0%208.6,2.6%208.6,8.9%20v%202.3%20h%20-12.2%20c%200.2,3.4%201.7,4.7%203.9,4.7%202,0%203.1,-1.1%203.5,-2.4%20h%204.9%20c%20-0.8,3.5%20-3.7,6.2%20-8.6,6.2%20z%20M%20151,31%20h%207.1%20c%20-0.1,-2.8%20-1.4,-4%20-3.5,-4%20-1.6,0.1%20-3.1,1%20-3.6,4%20z'%20id='path1'%20/%3e%3c/g%3e%3c/svg%3e)
En la misma conversación, con lo que sabe de vuestra empresa.
Con vuestros horarios, zonas y servicios. Si no lo sabe, lo dice y le ofrece abrir el aviso.
La foto de la avería o de la placa queda guardada con el aviso, para que el técnico la vea antes de ir.
Lo busca en vuestro ERP y, si hace falta, lo pasa a la oficina.
Javier Ortega+34 6·· ··· 238Si el cliente ya está, el aviso sale con su dirección, su contrato y su última orden.
Si el cliente lo pide o el agente no puede resolverlo, la conversación pasa a la oficina.
Cada conversación acaba en un aviso abierto, con lo que contó el cliente y sus fotos.
Coge la llamada y abre el aviso, también de noche.
Atiende a quien entra en vuestra web y abre el aviso.
Lee el buzón de avisos, en Gmail u Outlook, y contesta desde él.
WhatsApp solo deja contestar en las 24 horas siguientes al último mensaje del cliente. Pasado ese plazo, la conversación pasa a la oficina.
En servidores de Amazon Web Services en la Unión Europea (Irlanda).